Return Process

User can only return an unused item and in its original condition (as it was received by user) with proof within 3 days, and we will give user an exchange or refund.

By original condition means:

1. User has kept all original packaging & labels in good condition and the product can be resold at full price
2. User has not used the product till date
3. The product contains no personal data and isn’t registered by the user
4. Where a product has been made to measure or personalized for user, unless faulty, eStore will be unable to refund or offer an exchange
5. Products which user has received over 3 days ago unless specified otherwise
   
   

   Returns - Eligibility

   Following products will not be eligible for return, exchange or refund (unless faulty or not as described):

   1. Products Parts/Accessory missing on check by user and not notified within 3 days
   2. Wrong item ordered mistakenly by user
   3. Products that have been unsealed (other than to inspect)
   4. Products without original packaging or where it’s been returned in poor condition
   5. Products that contain user personal data or have been manufacturer-registered
   6. Perishable goods such as food items (Fresh Fruits, Vegetables, etc.).
   7. Computer software vouchers that have been redeemed, or software that’s been opened
   8. Personalized for user products, or made to user specific measurements (specifically clothing)
   9. Products that have been opened or their protective seals removed and / or cannot be returned for hygiene reasons (unless faulty):
   • Undergarments or swimwear, nighty dress or such type products
   • Bedding
   • Mattresses (unless indicated in a supplier promotion)
   • Beauty and cosmetics related products
   1. Any personal care products (such as electric razors etc)
   2. Damaged or Seal broken on Product
   3. Item not Compatible
   4. Clearance Products/Last in Stock Products
   5. Gift Cards